The Evolution-U Spa Academy 'Running a Top Performing Spa or Salon Team' training is a "how to" training covering all the core content your spa and salon therapists receptionists have taken in their Evolution-U Spa Academy trainings, and "how to" make sure they have learnt the skills and are using them to ensure that your spa or salon get the most out of this investment, and you perform at the top range of revenue expectations.

There are 12 'topics', each a subject of importance supported by videos, top tips and articles. As detailed in each section, these topics were learnt by either your therapist and/or reception teams. In this training the spa or salon manager will become familiar with both the content and the expectations we have of the team in using it.

The key difference between this spa or salon manager training and the trainings taken by your therapists and receptionists, are the many exercises, role plays and knowledge reviews which are supplied. These empower the spa or salon manager to test staff at frequent intervals and ensure the skills are remembered and being used, adn best practises being developed and committed to. The materials are provided for your spa or salon manager to take control of elevating operational standards with regular, short and impactful in-spa training sessions with the goal of running a profitable and top performing spa.

Setting First Impressions
15 minutes
Booking Procedures and Handling Enquiries
20 minutes
Greeting Guests for a Service
10-12 minutes
Telephone Communications
15 minutes

Using Consultation Forms to Drive Recommendations
12-15 minutes
Up-Selling Packages & Upgrading Services
15 minutes
Pre & Post-treatment in-spa Client Communications
20 minutes
Hitting your Retail Sales Numbers!
15 minutes

Customer Retention
10-12 minutes
Making Lasting Impressions
15 minutes
Spa Tours and Customer Flow
15 minutes
Handling Complaints
15 minutes
Post-Training Action Plan
30 minutes per topic x 12 topics
Course Preview
  • Price
  • Instructor Neil Orvay
  • Duration 3 hours
  • Topics 13
  • Access 12 months